One patient’s experiences and expectations in the healthcare system: Complicated and critical illness with rare diagnosis described by his advocate

What’s Your ETA for Improved PX? Best Practices from Emory Healthcare

When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,