How to build a robust provider improvement partnership program to enhance patient experience – A case study
Related content
-
Infrastructure & Governance
Storytelling at board meetings: A case study of co-developing recommendations
In healthcare, stories shared by patients often provide details and insights into experiences of illness and care. Stories are a way to educate healthcare providers and others to improve care and systems to become more patient and family centred and to better meet patients’ needs and priorities. Telling stories may bring benefits to both storytellers
Learn more -
Infrastructure & Governance
Barriers and enablers of patient and family centred care in an Australian acute care hospital: Perspectives of health managers
Learn more -
Infrastructure & Governance
The Role of Revenue Cycle in Elevating the Human Experience in Healthcare
This paper, published in collaboration with Healthcare Financial Management Association, explores how revenue cycle plays an integral role in a person’s experience well before and after a clinical engagement.
Learn more