State of Patient Experience

Since 2011, The Beryl Institute releases findings from the biennial benchmarking study of the State of Patient Experience, revealing the complex reality facing the patient experience movement.

2019 State of Patient Experience: A Call to Action for the Future of Human Experience

The State of Patient Experience 2019: A Call to Action for the Future of Human Experience engaged over 1,000 healthcare organization voices from 34 countries across six continents and shares trends, identifies changes, elevates challenges and shares insights

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Research Report

The State of Patient Experience 2017: A Return to Purpose

The full research report from the Institute's latest benchmarking study provides insights into trends in structure

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Research Report

State of Patient Experience 2015: A Global Perspective on the Patient Experience

The study engaged over 1,500 respondents from 21 countries sharing challenges and opportunities in addressing the

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Research Report

The State of Patient Experience in American Hospital 2013

This report shares insights on patient experience including how healthcare professionals are structuring their experience efforts

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Research Report

The State of Patient Experience in American Hospitals – 2011 Benchmarking Study

Research from the study, which included responses of almost 1,100 healthcare leaders from over 670 unique

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