Culture & Leadership

Patient experience in the behavioral health setting: Key best practices throughout an organizational journey

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Culture & Leadership

A Human Experience Pioneer in Brazil

Marcelo Alvarenga, CEO of ConectaEXP Brazil, joins Jason Wolf, CEO & President of The Beryl Institute to discuss his passion for education in the healthcare experience space in Brazil. Listen in as Alvarenga describes the innovative efforts he has helped lead that have inspired Brazilian healthcare institutions to commit to a focus on human-centered care.
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Culture & Leadership

Looking Back to Move Forward: The Next Decade and Beyond for Human Experience

This issue comes out at an important moment for the experience conversation. It was ten years ago from the publication date of this issue on April 30, 2014, that the first issue of Patient Experience Journal (PXJ) was released. PXJ was intended to be a gathering place. A virtual town square for the experience movement where
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Culture & Leadership

Broaden the Scope of What You Consider Experience

Stacy Palmer, Senior Vice President & COO of The Beryl Institute, sits down with Pattie Cuen, Senior Vice President of Jarrard Inc., to discuss a recent consumer survey about public values in healthcare experience. Listen in as Cuen shares key insights and emphasizes the importance of seeing the bigger picture of experience by focusing on
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Patient experience in the behavioral health setting: Key best practices throughout an organizational journey

Related content

A Human Experience Pioneer in Brazil

Looking Back to Move Forward: The Next Decade and Beyond for Human Experience

Broaden the Scope of What You Consider Experience

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Patient experience in the behavioral health setting: Key best practices throughout an organizational journey