Improving the patient experience through a commit to sit service excellence initiative
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Culture & Leadership
Exploring descriptive characteristics of a patient experience leader within a hospital setting: A multimodal approach
Have you ever wondered what behavioral competencies may help you identify, develop and retain your PX leaders? In this research study, Northwell Health looks at the common qualities and traits shared by their hospital’s successful “Culture Leaders.” Through a multi-modal approach, the study reveals the top leadership style of those at the helm of this
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Culture & Leadership
The Role of Servant Leadership in Employee Engagement & Job Satisfaction
By Priscilla DeLeon Background Dr. Priscilla DeLeon completed a successful dissertation entitled “A Case Study of Global Leadership in Allied Health: Supporting the Enhancement of Employees’ Engagement and Job Satisfaction.” The report was very overwhelming and dear to the author as an allied health professional herself for over ten years in various roles. Her research
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Culture & Leadership
Creating a Culture of Caring with Concierge Services
Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.
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