Infrastructure & Governance

Considering shared power and responsibility: Diabetic patients’ experience with the PCMH care model

Published April 29, 2015

Considering shared power and responsibility: Diabetic patients' experience with the PCMH care model

Related content

Culture & Leadership | Infrastructure & Governance

Developing Multidisciplinary Committees for Patient Experience Effectiveness

Published June 26, 2025
This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
Learn more
Infrastructure & Governance

Service Recovery for All: The Out-Patient Setting

Published July 7, 2022

Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
Learn more
Infrastructure & Governance | Staff & Provider Engagement

From the Primary Care Frontline: How to Establish a Practical Patient Experience Program

Published May 3, 2022

Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
Learn more