Culture & Leadership | Global Perspective

Relationship-centred care in health: A 20-year scoping review

Published April 28, 2016

Relationship-centred care in health: A 20-year scoping review

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Culture & Leadership | Staff & Provider Engagement

Enterprise Volunteer Management: From Silo to Systemness

Published March 4, 2025
The ever-changing healthcare environment has required hospitals across the country to rethink how they deliver care and support services. Inova Health System in Northern Virginia has been on a transformational journey to embed a culture of collaboration across the organization. Volunteer Services is one of the areas that has shifted from a silo-based to an
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Culture & Leadership

Mastering the Art of Listening: The Human Experience Superpower

Published May 5, 2025

As human beings we do not live in isolation. Our existence is framed in the context of others. We are a part of families and teams, communities and countries; all which provide us with ideas and information, most delivered through the interactions we have with others. The very definition of experience itself conveys this as
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Culture & Leadership

Brand YOU: Aligning Values to Build a Brand of Engagement & Strength

Published October 24, 2025

When Vidant Health rebranded to ECU Health, maintaining patient trust and team engagement was critical. This PXLB explores how ECU Health used patient insights and the Brand YOU program to align employees with the new identity—reinforcing trust, loyalty, and a shared commitment to care.
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