Infrastructure & Governance | Global Perspective

Public satisfaction with COVID-19 vaccination program in Saudi Arabia

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Infrastructure & Governance

Going Off on a Tangent: Exploring the Possibility of Process Change

Most people are familiar with the quote by the Greek philosopher Heraclitus, “Change is the only constant in life.” As wise and true as these words are, change still catches most of us by surprise. In some people, the fear of change can even be anxiety-provoking (a condition known as metathesiophobia). While most of us
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Infrastructure & Governance

The Role of Revenue Cycle in Elevating the Human Experience in Healthcare

This paper, published in collaboration with Healthcare Financial Management Association, explores how revenue cycle plays an integral role in a person’s experience well before and after a clinical engagement.
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Infrastructure & Governance | Quality & Clinical Excellence

Patient Advocacy Community Connection Call: Disruptive Behavior Response Plan

Disruptive behavior undermines the relationships, communication, and teamwork needed to provide high-quality patient care. To promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. Join the Patient Advocacy Community for an opportunity to discuss disruptive behavior response plans. Connection Calls are
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