Patient Family & Community Engagement | Global Perspective

The importance of patient engagement in the management of giant cell arteritis

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The Importance of Emotional Intelligence in Patient Relations (Part 2)

The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Patient Family & Community Engagement | Quality & Clinical Excellence

Transforming Lives: A Journey of Compassion and Advocacy

On the Road with the Cystic Fibrosis Foundation – February 2024 by Stacy Palmer, CPXP I recently had the opportunity to travel to Bethesda, Maryland to meet with the Cystic Fibrosis Foundation, a non-profit organization dedicated to supporting individuals with cystic fibrosis (CF) by funding research and drug development, partnering with the CF community, advancing
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Patient Family & Community Engagement

Research Imitates Life: Researching Within Your Lived Experience

This personal narrative article seeks to bring awareness to and provide an overview of the various aspects that come with being a lived experience researcher including the host of benefits and challenges that come with conducting research within one’s own area of lived experience.
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