Improving Interpreter Services Documentation for Equitable LEP Care

Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading to disparities in outcomes. Utilizing qualified medical interpreters is essential for bridging these gaps, yet systematic integration of interpreter services remains a challenge for many healthcare organizations. This webinar highlights the journey of an academic health system in New England that implemented a data-driven documentation process for interpreter services. Using a LEAN Six Sigma approach within a modified IHI Breakthrough Series improvement collaborative, the team focused on design, deployment, and measurable outcomes. Join this webinar to learn how this initiative increased documentation rates, identified gaps, and informed targeted improvement efforts to enhance care for LEP patients. Gain practical insights and strategies for advancing equitable healthcare delivery through effective interpreter services integration.

Speakers
-Richard (Tyler) Dillehay | Practice Manager, Palliative Care & Geriatrics, Dartmouth Health
-Samuel Verkhovsky, MIPP, MPH, LSSBB, CPXP | System Director of Medical Interpreter & Translation Services, Dartmouth Health

Learning Objectives
-Summarize the process of building an electronic health record (EHR) embedded data infrastructure to document utilization of interpreter services for LEP patients.
-Explore an example of a DMAIC approach to implement a practice of methodical, consistent and reliable documentation of interpreter services utilization.
-Describe data driven Language Services Implementation as an example of a Learning Health System approach

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