Caring for Veterans in the Civilian Setting
Ann E. Doran, MHSM, MPA, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Administration
Kelly E. Holland, MHA, CPXP | Manager Patient/Family Experience, UVM Medical Center
Robert Rahal, MPA, MCM | Patient Experience Officer, VA Central California Healthcare System
Linda Van der Voort, MA, CPXP | Director, Patient Relations, Language and Disability Services, White Plains Hospital, a member of the Montefiore Health System
In this webinar members of The Beryl Institute’s Patient Advocacy Council will discuss healthcare needs of military Veterans and how civilian healthcare can care for and honor the Veteran patient.
Learning Objectives
• Describe the difference between Active Duty Military and Veteran status.
• Identify the particular healthcare needs of the military Veteran.
• Develop strategies to improve the experience for Veteran patients.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events