From Trauma to Transformation: Accident Victim Uses Her Experience to Improve Healthcare

When an accident took Nicole Rakowski from her administrative role at Hamilton Health Services to being a patient, she gained a unique perspective on patient experience and was inspired to make a difference.
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Patient Family & Community Engagement
Modeling Mutual Respect in Healthcare
By Kathy Saldana, MA, CPXP Imagine you have an interview for a job you really need. In fact, you won’t be able to pay your bills if you don’t get this job. Before entering the interview, you send a note to the interviewer that reads, “I have zero tolerance for disrespect. You will be removed
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Patient Family & Community Engagement
PX Chat on PFA/PFACS: Sustaining/Growing (June 4, 2025)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
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Innovation & Technology | Patient Family & Community Engagement
Building Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study
Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and showing empathy—improve trust, outcomes, and patient experiences. Learn about the Medallia-Arnold P. Gold Foundation Humanism
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