Adjusting Volunteer Week Celebrations in 2021

Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Staff & Provider Engagement
Physician Engagement in Patient Experience
By: Triwanna Fisher-Wikoff, MD, FAAFP Last year, I attended a conference on patient experience. I found myself in a room filled with thought leaders from around the country, all dedicated to enhancing the human experience in healthcare. It was a bit daunting, being one of only two physicians in the room, but I was there
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Culture & Leadership | Staff & Provider Engagement
Enhancing Patient Experience: A Night Shift ER Doctor’s Passion Project
Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline,
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Patient Family & Community Engagement | Staff & Provider Engagement
Co-Creating Change Using Storytelling
During this webinar members of the Global Patient and Family Advisory Board (GPFAB) will demonstrate how telling stories instead of creating guidelines for healthcare professionals will improve patient outcomes. The GPFAB has created a unique storytelling guide that will help healthcare professionals understand the principles of sharing patient/care partner lived experience through storytelling and how
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