Designing a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience
Discover how patient feedback at UNC Hospitals led to a comprehensive overhaul of gluten-free food safety protocols. This initiative targeted cross-contamination by establishing dedicated preparation areas for gluten-free items and enhancing staff training on allergy management. Beyond improving safety and expanding menu options, this project fostered stronger cross-functional collaboration and demonstrated a deeper organizational commitment to continuous quality improvement, reshaping the patient experience for individuals with Celiac disease or gluten sensitivities.
Related content
-
Environment & HospitalityOn the Road at the VA Boston Healthcare System
On the Road with VA Boston Healthcare System – November 2023 by Amy Kwiatkowski In August, our “On the Road” series took me to Boston where I was able to spend time with some of the team at the VA Boston Healthcare System. Boston welcomed me with pouring rain, but the high spirits of those
Learn more -
Environment & Hospitality | Staff & Provider EngagementPatient Experience Coaching in Ambulatory Care
Sharing is caring. Read how Marshfield Clinic Health System improved patient experience in its medical offices through observation and coaching of care teams. Learn how Patient Experience Coaches, a novel concept in ambulatory care settings, followed the patient journey through their clinics and identified improvement areas that focus on retention and recruitment of ambulatory care
Learn more -
Environment & Hospitality | Patient Family & Community Engagement | Quality & Clinical ExcellenceLessons from Interpreters: Improving Health Equity and Inclusion for all Patients
Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were implemented for all patients which resulted in the break-down of barriers to care and reduced discrimination, benefitting all facets of
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Designing a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience
$275.00
PURCHASE NOW