Good to Great: A Team Approach to Excellence

In 2023 Hartford HealthCare’s Human Experience Team embarked on a Good to Great (G2G) journey to identify teams that have the biggest impact on the metric of likelihood to recommend. The journey began with an analysis of patient experience and colleague engagement data from inpatient units across Hartford HealthCare. By analyzing data for likelihood to recommend, paired alongside engagement metrics of team and leader indices, inpatient teams were classified as low-performing, middle-performing, or high-performing units. This tiered approach provided a road map for the type of support needed for each unit. This webinar will cover the classification applied to create the tiers, the piloted approach with one middle performing unit, the impact of teamwork with results one year later, and how using Lean methodology and daily management huddle boards is helping to spread the Good to Great work to other teams.

Ellen Harry, CPXP, FHX | Director, Human Centered Care | Hartford HealthCare

Learning Objectives
-Create a tiered approach for Human Experience strategy.
-Implement a multidisciplinary team workshop to identify barriers and develop countermeasures.
-Incorporate experience tactics in team huddles and workgroups using huddle board toolkits and lean methodology.

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*Congratulations to Ellen Harry for completing the final step in achieving the FHX designation. Click here to learn more about the Fellow in Human Experience.

Non-members can purchase webinars at a cost of $49 each.