You Can’t Go Wrong If You Do Right by the Patient
Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre campus strives to provide visitors with a five-star transportation and wayfinding experience through a unique Ambassador program. Listen in as he describes the critical roles of innovation and evolution throughout the program’s beginnings, survival during the COVID-19 pandemic, current operations, and plans for the future.
Related content
-
Environment & Hospitality | Quality & Clinical Excellence
Cancer Experience of Care Improvement Collaboratives in the National Health Service in England
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Reading2Connect®: An Innovation to Improve the Social-Emotional Wellbeing of Long-Term Care Residents
Supported by a grant from The Beryl Institute, Ascension Senior Living set out to quantitatively measure if they could improve wellness and well-being for residents living with dementia through reading activities that promote social interaction. By implementing the Reading2Connect Social Engagement Program, long-term care residents at Ascension found greater quality of life through illustrated books
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Outpatient visit modality and parallel patient satisfaction: A multi-site cohort analysis of telemedicine and in-person visits during the COVID-19 pandemic
Learn more