Virtual Nursing: Improving Patient and Staff Experience
NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created representing nursing, quality, nursing professional development, nursing informatics, IT Digital Health, Epic, patient experience, human resources, and legal. The virtual nurse’s role is to support the staff and drive the patient care experience. They perform the same tasks and documentation in Epic as an inpatient nurse with the exception of a physical or hands-on assessment. The goal of setting patients for success towards self-management and compliance with treatment or medication, while still at the hospital and can make a difference on how they will cope and manage their health condition when they transition back to the community. Join this webinar to learn more about NewYork-Presbyterian’s virtual nurse program.
Learning Objectives
– Identify staffing challenges that impact care and experience at a busy urban hospital and the process for developing strategies to address the issue.
– Explore the process for choosing the right tactics for implementing strategies to address key challenges.
– Discover how to implement novel technologies from both the process and behavior change perspectives.
Speakers
Patricia Ciavattone Falto, MSc | Manager Digital Communication Channels – IT Operations, NewYork-Presbyterian
Mary Joy Dia, DNP, RN, FAAN, FHIMSS | Program Director, Nursing Informatics, NewYork-Presbyterian
Gizelle Pastoral, MS, RN, NI-BC | Project Manager, Corporate Nursing Operations, NewYork-Presbyterian
*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Brought to you by
Related content
-
Environment & Hospitality | Quality & Clinical ExcellenceApplying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners
If diversity of your PFACs is a top strategic priority for your hospital, then this learning bite is for you. North York General Hospital shares how it built a recruitment campaign around three actions that led to hiring 14 new advisors from underrepresented communities. With enhanced diversity in their PFACs, the hospital can now better
Learn more -
Quality & Clinical ExcellenceEffectiveness of Incident Reporting Tools in Ensuring Patient Safety: A Systematic-Narrative Hybrid Review
Background: Ensuring Patient Safety in healthcare is essential and requires efficient methods to reduce risks and improve the quality of care. Although incident reporting tools are commonly used to identify possible and actual care failures, their efficacy differs among various environments. The aim is to evaluate the effectiveness of incident reporting tools in enhancing patient safety. Methods: This
Learn more -
Patient Family & Community Engagement | Quality & Clinical ExcellenceACR Patient Friendly Animations: Empowering Patients in Radiology
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar will review an initiative by the American College of Radiology Patient and Family Centered Care Commission to engage patients and empower them in their care. Most patients do not have the medical knowledge to understand the appropriate use of imaging tests
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events