Applying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners

If diversity of your PFACs is a top strategic priority for your hospital, then this learning bite is for you. North York General Hospital shares how it built a recruitment campaign around three actions that led to hiring 14 new advisors from underrepresented communities. With enhanced diversity in their PFACs, the hospital can now better meet the needs of the people it serves.
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Quality & Clinical Excellence
How to Cultivate Empathy in Healthcare: A Simple Formula for Better Patient Interactions
By Katie Wyatt Are your healthcare providers struggling to demonstrate empathy? Are your patient satisfaction scores on the decline? After years of training healthcare professionals, I’ve learned that while some individuals may have a natural inclination toward empathy, anyone can cultivate this essential skill. In fact, it’s simpler than you might think. I’ve developed an
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Environment & Hospitality
Maximizing the Wait: 4 Ways to Transform Lost Time in Medical Facilities into Patient Engagement
By Lauren K. Janney, Co-Founder/Chief People Officer at CXPerks For most patients, the waiting room experience in a medical facility is synonymous with frustration. Whether it’s a routine check-up or an emergency visit, the wait time often feels like lost time—an unavoidable delay in an already stressful situation. It is suggested that nearly 20%
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Environment & Hospitality | Policy & Measurement | Quality & Clinical Excellence
PX Chat – Restfulness of Hospital Environment
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an engaging PX Chat as we explore the 2025 updates to the HCAHPS survey, with a special focus on the new “Restfulness of Hospital Environment” measure. Breakout discussion groups will provide the opportunity for community members to
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