Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations

Leader rounding on patients has gained recognition as a best practice in healthcare and is linked to improved patient satisfaction outcomes. This study explores the leader rounding frequency and common elements of high-performing hospitals in achieving top-quartile Hospital Overall Ratings. The findings provide a strategic opportunity for organizations to enhance their overall ratings by optimizing leader rounding frequency and processes.
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring a positive patient experience. Effective complaint and grievance recording and reporting are fundamental components of this process, directly impacting patient satisfaction, trust, and overall care quality. Join the Patient Advocacy Community for an insightful discussion of effective practices for managing patient
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Policy & Measurement
Measuring Volunteer Impact
We know that our volunteers make a huge difference in our organizations every day…but how do you show that? It can be challenging to assign hard data to work done with the heart, but those statistics can help illustrate that impact in a more meaningful way to your audience.
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Culture & Leadership | Policy & Measurement
State of Human Experience 2023: Fundamentals and the Future of Experience
Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself.
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