Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations

Leader rounding on patients has gained recognition as a best practice in healthcare and is linked to improved patient satisfaction outcomes. This study explores the leader rounding frequency and common elements of high-performing hospitals in achieving top-quartile Hospital Overall Ratings. The findings provide a strategic opportunity for organizations to enhance their overall ratings by optimizing leader rounding frequency and processes.
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Policy & Measurement
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Patient Family & Community Engagement | Policy & Measurement
Staffing Patient Advocacy using Outcome Measures
Hear an overview of the research that went into developing a Patient Advocate staffing model for more than 550 Patient Advocates spanning a 154 VA Medical Centers.
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Policy & Measurement
Unveiling Patient Satisfaction: Exploring Demographics, Interactions, and Health-Seeking Behavior
Objective: This study examined the social context of the patient visit (demographics, waiting room experience, patient-provider interaction) and their relationship to satisfaction with the quality of care when seeking medical treatment. It also examined satisfaction as a predictor variable for its effect on three patient behavioral outcomes. Methods: The study was implemented using a cross-sectional quantitative design among
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