Connected: Improving the Patient-Physician Relationship – and Health Care Itself
This paper explores the value and impact of patient-physician communication in health care. Published in collaboration with the American Association for Physician Leadership®, Connected: Improving the Patient-Physician Relationship – and Health Care Itself – Through Communication, shares insights on the power of shared perspectives in the patient-physician relationship that drive the experience movement forward. The paper provides an overview of the essential patient-physician partnership, the influence of physician leadership and elaborates on key points addressed in this study, including: Recommendations on how to bring your health care teams and organizations back to basics when communicating with patients Insights on how collaboration is a partnership that requires honest dialogue Tips for patients and physicians on how to improve the patient experience Patient and physician voices and perspectives from which to build your organization’s patient experience movement initiatives The paper also offers thoughts and reflections on the barriers to optimal patient experience and provides recommendations for transforming the relationship through communication.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Leading Healthcare & PX Teams with Clarity, Confidence and Courage
A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model
Learn more -
Staff & Provider Engagement
Design Labs: Collaborating with Stakeholders to Solve Healthcare Challenges
ECU Health gives permission to nurses to “fail forward and learn from mistakes” in its new design lab, a project supported through a grant from The Beryl Institute. The design lab provides a space outside the clinical environment for nurses to explore and test new ideas without posing a risk to others. The Office of
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success. Learning Objectives –
Learn more