Environment & Hospitality

Enhancing the Patient Experience through “Spotlighting”

Published June 20, 2016

This report is based on research conducted at St. Joseph Hospital in Orange, California. It was supported in part by The Beryl Institute’s Patient Experience Grant Program. Spotlighting is a proactive approach to healing beyond science. It seizes a moment in time during the patient experience to create an optimal situation for sacred encounters to occur. It gives caregivers new tools to show their compassion, honor patient dignity and foster an environment in which patients feel safe and nurtured.

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Enhancing the Patient Experience through “Spotlighting”

Related content

Transforming the Inpatient Hold Experience Through Partnership

The Dignity Paradox in Patient Experience

But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program

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Enhancing the Patient Experience through "Spotlighting"