The State of Patient Experience in American Hospital 2013
The Beryl Institute releases the full research report from its 2013 benchmarking The State of Patient Experience, revealing the complex reality facing the patient experience movement. The trends are positive, with a continued increase in focus on defining and supporting patient experience efforts. Yet healthcare leaders are more cautiously optimistic about the impact of their efforts. The bi-annual survey was conducted by the Institute and Catalyst Healthcare Research and included 1,072 respondents from 672 unique organizations.
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Infrastructure & Governance
Going Off on a Tangent: Exploring the Possibility of Process Change
Most people are familiar with the quote by the Greek philosopher Heraclitus, “Change is the only constant in life.” As wise and true as these words are, change still catches most of us by surprise. In some people, the fear of change can even be anxiety-provoking (a condition known as metathesiophobia). While most of us
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Culture & Leadership | Infrastructure & Governance
Pitching Your Experience Strategy to the C-Suite
You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
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Infrastructure & Governance
Springfield Healthy Homes Asthma Program (SHHAP)
The Springfield Healthy Homes Asthma Program (SHHAP) implements an intervention that offers both in-home asthma education and home remediation to local families struggling with the impacts of asthma.
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