Mystery Shopping in Healthcare
Kristin Baird, RN, BSN, MHA, President/CEO of the Baird Group, explains that mystery shopping is a valuable addition to survey data because it moves data from the head to the heart which is much more likely to incite change.
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Environment & Hospitality | Quality & Clinical Excellence
Infection Prevention and the Impact on Patient and Staff Experience
Medical staff and their patients can be exposed to a variety of fomites in the hospital setting. Fomites, or materials that are likely to carry infection, must be properly managed to prevent the spread of healthcare-associated infections (HAIs). From staff washing their scrubs at home to privacy curtains not being changed often enough – there
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Environment & Hospitality
Improve First Impressions at Your Front Door – Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department
Nobl rounding platform assists in optimizing workflow of rounds in the ED.
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Environment & Hospitality
Walking the Walk: Essential criteria for organisations when recruiting consumers as employees
By Liz Newton Identified lived experience roles are increasingly being established by health organisations outside of the traditional mental health service and peer worker context. These are often quality improvement, innovation, or research organisations with a health focus, and the lived experience role is tasked with being a “voice of systemic advocacy” while also building
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