Compassion Fatigue Prevention
Lou Lacey, LPC, Director of Emotional Wellness at Children’s of Alabama, discusses how healthcare workers committed to experience excellence know to expect a certain amount of compassion exhaustion and shares ways professionals can keep joy alive by living a life of service to others.
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Environment & Hospitality | Quality & Clinical Excellence | Staff & Provider Engagement
PX Chat: Structuring Your PX Efforts
1pm ET / 12pm CT / 11am MT / 10am PT – How are experience efforts structured within your organization? What works well and what lessons have you learned throughout your experience journeys? Join The Beryl Institute community for an opportunity to connect with your peers and discuss big questions in healthcare centered around the
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Culture & Leadership | Staff & Provider Engagement
Enhancing Patient Experience: A Night Shift ER Doctor’s Passion Project
Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline,
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Culture & Leadership | Staff & Provider Engagement
Nonviolent Communication to Improve the Human Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying
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