Why HCAHPS is Not Just an Inpatient Initiative
![](https://theberylinstitute.org/wp-content/uploads/2022/12/Why-HCAHPS-is-Not-Just-an-Inpatient-Initiative.jpg)
Jan Gnida, Director, Patient Experience & Government Surveys, Professional Research Consultants, discusses how HCAHPS may give healthcare organizations the framework for the patient experience conversation, but the reach goes beyond just those who have direct patient contact.
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