Why Should We Care “What Matters Most” to Our Patients and their Families?
Mary Ann Dragon, Director, Patient and Family Services, Rainbow Babies and Children’s’ and MacDonald Women’s Hospitals University Hospitals, discusses why we should care about what matters most to patients and families. Communicating and making connections show us how to individualize care to support patient and family engagement and participation in the plan of care.
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Patient Family & Community Engagement
Listening Organizations: Elevating the Human Experience in Healthcare through the Lived Experience of Patient & Families
Experts from around the globe in the field of patient and family partnerships explore what is needed to evolve the role of Patient and Family Advisors (PFAs) so healthcare organizations can learn from their experiences. Contributors identify what they see as gaps in PFA utilization and share their hopes for expanded use in the future.
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Patient Family & Community Engagement
What Matters to Patients? An ACO Patient Experience Pilot Program
With the assistance of a grant from The Beryl Institute, Southwestern Health Resources designed a patient experience program that would tailor to the specific needs of individual providers and practices.
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Patient Family & Community Engagement
PX Chat on PFA/PFACS: New/Getting Started (April 19, 2024)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around new and getting started with PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges,
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