The Basis of Useful Coaching: Effective Feedback
Calvin Chou MD, Professor of Clinical Medicine, University of California, San Francisco and Faculty, American Academy on Communication in Healthcare, discusses how enhancing provider communication skills is one of the most direct ways to improve patient experience and provides some evidence-based tips on sharing feedback most effectively.
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Culture & Leadership
Whose party is it anyway? An invitation from a patient experience advocate
In this commentary, the associate editor of Patient Experience Journal (PXJ) discusses the need to center the human experience in health care by celebrating its essential human, the patient. We have a duty to honor and uphold the dignity of the importance of patient priorities, needs, and preferences, and those of their families. We honor,
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Culture & Leadership | Staff & Provider Engagement
Volunteer Services + Patient Experience = A Winning Team
Volunteers do a lot to improve services for our patients but in the past patient experience and volunteer teams have worked independently. This webinar will discuss the importance of building stronger relationships between these two teams and showcase how Sharp Grossmont Hospital documents and quantifies volunteer activities. Learning Objectives – Identify how volunteer programs can
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Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
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