Improve First Impressions at Your Front Door – Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department
The introduction of an engaged and highly trained Patient Ambassador Rounding Program in the ED 24-hours a day for five days a week produced remarkable improvements in nine survey areas of patient experience in the ED of a large academic medical center. Using the Nobl Rounding Platform to track rounds and collect data enabled real-time patient experience trending and concern resolution significantly reducing the number of patient complaints and grievances.
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Environment & Hospitality
A concept analysis of the patient experience
Patient experience, an essential indicator of quality patient care, is of increasing importance to hospitals that want to improve and maintain strong patient experience metrics to remain competitive in the business of healthcare. The aim of this study was to clarify the concept of the patient experience by identifying its existing definitions, methods of measurement,
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Environment & Hospitality
We’re Not Going to Relieve All the Anxiety, but We Can Relieve Some: The Impact of Volunteers in Healthcare
Amy Kwiatkowski, Director of Community Experience, sits down to speak with Cheryl Call, Director of Volunteers and Language Services at Utah Valley Regional Medical Center, whose career in volunteer services in healthcare has spanned over two decades. Listen in as Call emphasizes the importance of volunteer engagement in enhancing the patient experience, discusses effective strategies
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Environment & Hospitality | Quality & Clinical Excellence
The Impact of Adverse Childhood Experiences in Pediatric and Adult Healthcare
Being a pediatric patient in healthcare can be filled with misconceptions, anxiety, and distress. The adverse childhood experiences that may occur not only impact the pediatric healthcare experience but coping with healthcare experiences well into adulthood. This webinar will discuss adverse childhood experience implications on pediatric and adult coping, long term care, and overall patient
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