Getting in Front of Potential Harm following Established Safety Protocols
There can be some challenges in ensuring staff are safe while remaining committed to resolving complex multi-faceted complaints requiring coordination of numerous processes and staff (i.e., access to care, benefit eligibility, staff courtesy). This is especially challenging when working with patient populations that may have acute, chronic, and severe physical and mental health illnesses.
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Policy & Measurement
The quantitative assessment of patient satisfaction in the COVID-19 epidemic compared to the epidemic-free period
Surveying patient satisfaction is considered an important part of any systematic program of quality assurance. Quality of healthcare service and patient satisfaction has been affected by the current COVID-19 epidemic. The purpose of the study was to determine how COVID-19 epidemic has affected patients in Slovenia as it is evident via permanently available questionnaire and
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Innovation & Technology | Policy & Measurement
Implementing the Most Significant Change Methodology: Measuring the Impact of Practice-Based Research and Innovation (PBRI) through a Self-Narrative
This paper explores the PBRI Innovation Fellowship, which provides an opportunity for health professionals to identify and lead an innovative quality improvement project to bridge an evidence-to-practice gap that will lead to improved health care practice and patient experiences.
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Policy & Measurement
“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England
Patients are increasingly reporting about their healthcare experiences in an unsolicited manner online. This emerging resource may offer valuable opportunities for organisational learning. Our study aimed to compare how online patient feedback was responded to and used for improvement in three hospital Trusts. Ethnographic data were collected across three hospital Trusts in England, recruited according
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