Getting in Front of Potential Harm following Established Safety Protocols
Published July 1, 2022
There can be some challenges in ensuring staff are safe while remaining committed to resolving complex multi-faceted complaints requiring coordination of numerous processes and staff (i.e., access to care, benefit eligibility, staff courtesy). This is especially challenging when working with patient populations that may have acute, chronic, and severe physical and mental health illnesses.
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Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2023
Published November 7, 2023
The latest release of PX Pulse reveals the items of greatest importance to healthcare consumers remain consistent from the previous quarter, but perspectives on the quality of care and overall experience saw the lowest scores in the last two years. This issue also explores the critical issues of trust, provider relationships and providing feedback to
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Policy & Measurement
Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience
Published November 12, 2025
This commentary submitted by Patient Experience Journal (PXJ) Associate Editor begins with a simple observation: sometimes, in our effort to measure everything, we miss what’s right in front of us. We look up at the data but fail to notice the larger shape taking form above it, something tall, quiet, and graceful that changes how
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Policy & Measurement
Using Measurement and Metrics to Drive Improvement in Ambulatory Care Environments
Published October 3, 2023
Join our Ambulatory Care Community for a discussion on what and how organizations measure to best represent the voice of patients. Panelists will discuss why they selected the tools they use and how their organizations most effectively use metrics to impact the human experience.
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