Emmi® Programs Help Hospitals Scale Up to Drive Quality Care Transitions

Discharged patients need to be engaged throughout a care transition to have the confidence and ability to manage their health at home. However, this requires hospitals and health systems to find effective and scalable ways of empowering patients post-discharge. As an organization, we’re always looking to see how we can help find solutions to the biggest challenges hospitals and health systems face.
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Policy & Measurement
Interventions that improve patient experience evidenced by raising HCAHPS and CG-CAHPS Scores: A narrative literature review
Hospital administrators and researchers often use large, standardized surveys that examine patient satisfaction to evaluate whether interventions improve patient experience. To summarize the breadth of these interventions and how large, standardized surveys are used to evaluate them, a multidisciplinary research team conducted a review. They used PubMed and Google Scholar searches, reviews of reference lists
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Policy & Measurement
Living with COVID-19 in the community during the first wave of the pandemic: Lessons from patients for healthcare providers and policy makers
This qualitative descriptive study explores patients’ experiences of living with COVID-19, in the community, during the early stages of the pandemic. Between October 2020 and April 2021, fifteen semi-structured, video-recorded interviews were conducted, via Zoom, with participants in five Canadian provinces. Participants self-identified as having had a confirmed or suspected case of COVID-19. The constant
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Policy & Measurement
Redesigning Your Approach to Patient Grievances to Improve Experience
UMass Memorial Medical Center transformed its grievance process to better respond to patient feedback by redesigning three key areas. Learn how building strong relationships with leadership, taking a proactive approach, and implementing “Standard Work” led to faster, more thorough responses, ultimately improving patient satisfaction and reducing response times.
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