Using Real-Time Surveys to Deliver Exceptional Patient Experiences with High Reliability

By identifying, quantifying, and addressing opportunities through real-time patient surveys, Northwell Health aimed to enhance the care experience for patients, families, and providers; increase brand loyalty; and prioritize areas for care delivery process improvement.
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Innovation & Technology
Curiosity & Connection: A Generational Approach to Patient Care
In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, Baron provides a deep dive into the challenges and opportunities these changes present for healthcare organizations. Read the associated paper
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Culture & Leadership | Innovation & Technology | Staff & Provider Engagement
Human-Centered Leader Rounding: Using Generational Insights and Personalization
Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and
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Innovation & Technology
Digital patient engagement at a perioperative surgical home implemented community hospital
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