@Hawkeye Heaven: How University of Iowa Stead Family Children’s Hospital Used Technology and Empathy to Improve Patient Experience

With the introduction of a new children’s hospital facility and personalized technology for patients, UIHC sought to distinguish this new hospital as the destination in the state for children and families navigating health care experiences.
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A Global Perspective on Experience Excellence: Examples from Around the World
Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
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Observational-Based Patient Interviewing and the Skeptic’s Lens are two key tools used to uncover insights into the kinds of behavior that create a “wow” experience.
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