Compassionate Caring Connections

Beaumont Health HCAHPS patient satisfaction survey feedback for the inpatient settings identified low scores in the domains of Communication with Doctors and Nurses. Establishing compassionate connections with patients can improve outcomes and form trusting relationships which support patients feeling safe during their hospitalization.
Related content
-
Infrastructure & Governance
Well-Rounded: A Fresh Approach to Training Volunteers for Inpatient
Learn an innovative approach to training inpatient hospital volunteers in a consistent, effective manner.
Learn more -
Infrastructure & Governance
Innovating the Patient Experience: Trends Gaps and Opportunities
With discoveries and opportunities transferrable to many healthcare settings, the paper examines innovation through The Beryl Institute’s Experience Framework.
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more