Building a Culture of Understanding with a NICU Family Support Program
For families whose baby will be in the NICU for a shorter stay, defined here as two weeks or less, that feeling of normalcy rarely has the opportunity to gain a foothold. The vast amounts of new information, terminology, equipment and rotation of staff can be very challenging. These challenges, combined with the worry of outside stressors such as childcare, work, family, household, transportation, finances, and more can become overwhelming. Learn how March of Dimes launched a program to better support a culture of uunderstanding for NICU families.
Related content
-
Culture & Leadership
A Commitment to Experience Must Reach Across the Continuum of Care
A conversation on patient experience is not restricted to one care setting, nor should it be. People’s healthcare journeys are not singular instances, but most often a series of encounters that while perhaps separate operationally from the delivery side of care, all weave together to frame one experience for a patient, their family members and
Learn more -
Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
Ownership at the Frontline: Innovating an Experience Champions Program
Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
Learn more -
Culture & Leadership | Staff & Provider Engagement
Using Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
Learn more