A Journey of Cultural Transformation: Engaging the Hearts of Teams and Leaders to Elevate the Experience

The following case study from The University of Chicago Medicine (UChicago Medicine) illustrates how this institution capitalized on their people as their biggest asset. Valuing their people (clinical and non-clinical alike), engaging them in experiences that reconnects them to purposeful and meaningful interactions, identifying and leveraging their strengths and acknowledging their capacity to change a world is the catalyst which fuels transformational change to cultivate a palpable culture of caring.
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Culture & Leadership | Patient Family & Community Engagement
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Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence
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This interactive program, resulting in a Certificate in Fundamentals of Patient Experience, engages participants in the concepts central to excelling as a patient experience leader. This course is designed for those looking to advance in the experience profession and wanting to engage in conversations beyond the foundational concepts of patient experience. The program is framed
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