The Critical Integration of Patient Experience and Employee Experience

Brett Brende, Vice President of Customer Engagement for Healthcare at SMG, shares how having employees that are engaged, excited and happy in their work roles has a direct impact on overall patient experience.
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Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
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Staff & Provider Engagement
Beyond the White Coat: Mental Health in the Life of a Junior Doctor
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