The Critical Integration of Patient Experience and Employee Experience
Brett Brende, Vice President of Customer Engagement for Healthcare at SMG, shares how having employees that are engaged, excited and happy in their work roles has a direct impact on overall patient experience.
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Staff & Provider Engagement
Become a Good Communicator Using 3 Simple Steps
By Debbie Young Communication is the act of giving, receiving, and sharing information. Good communicators demonstrate an ability to listen carefully, speak clearly, and exhibit respect for those who may have different opinions. Clear and effective communication with our patients in a healthcare setting can be achieved through a simple 3-step standard practice to facilitate
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Staff & Provider Engagement
Effective Patient Experience Training in an Ambulatory Setting
Join our Ambulatory Care Community for a discussion on effective patient experience training in an ambulatory setting.
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Staff & Provider Engagement
The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations are executing on patient experience globally. Now in our seventh iteration of this study, we expanded this year’s inquiry to explore the integration of patient, workforce and community experience that impact the human experience in healthcare overall. According to the
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