Let’s collectively raise our voices to say, “We’ve had enough.”

“Racism is a problem with bad policy, not bad people.” Dr. Brittani James cares for patients on the South side of Chicago and is a Founding Director of the Institute for Antiracism in Medicine. Join us for this compelling conversation in which this thought leader shares her personal story and concrete steps to becoming an antiracist in healthcare. With all of the energy surrounding dismantling systemic racism in healthcare today, we must listen to the voices of experience and expertise, Dr. James is exactly that voice.
Related content
-
Infrastructure & Governance
Service Recovery for All: The In-Patient Setting
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
Learn more -
Infrastructure & Governance
Patient experience in outpatient clinics: Does appointment time impact satisfaction?
Learn more -
Culture & Leadership | Infrastructure & Governance
Experience Management Everywhere
The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this session to
Learn more