Transforming for the Future Managing the Healthcare Evolution with Volunteers
Published January 1, 2010
Avi E. Zaraya, Managing Director, Operations, Program Director, Exp KP Performance Improvement Advisor, Inpatient Care Experience Leader
In this webinar, participants will:
- Re-brand your Volunteer Services Department as the focal point of your organization.
- Master the value of looking upstream so you can anticipate healthcare trends and better fit the mold of your leadership team.
- Learn how to integrate the power of encouragement and the human connection as value added into the patient experience.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Culture & Leadership | Infrastructure & Governance
Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
Published August 8, 2023
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
Learn more -
Infrastructure & Governance
Restore and Nurture Confidence
Published May 27, 2021
Explore the first and second aims in the Governance & Leadership segment of The New Existence: Create Transparency across the Healthcare, and Restore and Nurture Confidence.
Learn more -
Infrastructure & Governance
Going Off on a Tangent: Exploring the Possibility of Process Change
Published January 24, 2022
Most people are familiar with the quote by the Greek philosopher Heraclitus, “Change is the only constant in life.” As wise and true as these words are, change still catches most of us by surprise. In some people, the fear of change can even be anxiety-provoking (a condition known as metathesiophobia). While most of us
Learn more