Infrastructure & Governance | Volunteer Professionals

Transforming for the Future Managing the Healthcare Evolution with Volunteers

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Avi E. Zaraya, Managing Director, Operations, Program Director, Exp KP Performance Improvement Advisor, Inpatient Care Experience Leader

In this webinar, participants will:

  • Re-brand your Volunteer Services Department as the focal point of your organization.
  • Master the value of looking upstream so you can anticipate healthcare trends and better fit the mold of your leadership team.
  • Learn how to integrate the power of encouragement and the human connection as value added into the patient experience.

*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).

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