Strategic Planning: Mapping your Path to Service Excellence
Kristy Fidler, CAVS
In this webinar, participants will demonstrate the importance of a strategic plan in strengthening their department, demonstrate the impact of using your hospital’s MVV as foundation for an effective strategic plan for the Volunteer Services Department and review sample tools used for development of strategic plan and action plans.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Culture & Leadership | Infrastructure & Governance
The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact
Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Brian Carlson, Vice President, Patient Experience, Vanderbilt Health Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health Leaders today in healthcare organizations have come to see a real impact in
Learn more -
Infrastructure & Governance
Going Off on a Tangent: Exploring the Possibility of Process Change
Most people are familiar with the quote by the Greek philosopher Heraclitus, “Change is the only constant in life.” As wise and true as these words are, change still catches most of us by surprise. In some people, the fear of change can even be anxiety-provoking (a condition known as metathesiophobia). While most of us
Learn more -
Infrastructure & Governance
Improving Patient and Family Experience in the NICU
This paper explores strategic goals supporting improvements and enhancements in patient experience in Neonatal Intensive Care Units (NICUs).
Learn more