SIZE DOESN’T MATTER: Big or Small Can Have It All!

Janene Riedeman | Director, Volunteer Services, St. Cloud Hospital – CentraCare Health
Deb Anderson | Gift Shop Manager and Volunteer Supervisor, Essentia Health – St. Joseph’s Medical Center
This webinar identifies measurements that will help your shop achieve greater financial success and how to demonstrate better marketing tactics and effective sales techniques.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
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