Best Practices in Successfully Training Volunteer Mentors

Mandy Guest, MA, CAVS, Director, Volunteer Services and Gift Shop, Houston Methodist Hospital – Houston, TX
Gabrielle Montoya, LMSW, Project Specialist, Houston Methodist Hospital – Houston, TX
In this webinar, participants will learn different methods, using various mediums, to train volunteer mentors on the best ways to utilize volunteers and identify which methods will best fit your program and hospital.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Patient Family & Community Engagement
Family Support Liaisons: Improving Experience in the ED
By Lani Knutson and Daniela Milea Children’s Wisconsin’s Emergency Department (ED) was confronted with two pressing challenges: a declining Net Promoter Score (NPS) and a significant surge in patient volume. A review of post-visit survey data revealed that 56% of negative comments over a three-month period were directly related to concerns about wait times and
Learn more -
Patient Family & Community Engagement
Cancer Partnerships Hub (CPH) Model: Implementing an Organizational Innovation to Enhance Engagement of Patient-Partner in Cancer Care Services
Patient partnership is rapidly becoming a cornerstone of effective care, with healthcare professionals recognizing the immense value of collaboration. This case study delves into the innovative Cancer Partnership Hub (CPH) model implemented at the Integrated University Health and Social Services Center of East Montreal Island (CIUSSS-EMTL) in Quebec, Canada. The CPH model exemplifies the integration
Learn more -
Patient Family & Community Engagement
Escuchame: A Story of Patient Resilience
This article is a narrative following a patient’s experience through the American Healthcare system. This article is written by a second-year medical student. During this time the individual repeatedly engaged in different specialties of medicine such as neurology, neurosurgery, oncology, emergency medicine, gynecology, and primary care. This narrative demonstrates how certain issues such as healthcare
Learn more