ENCORE: Secrets to Showstopping Patient Experience
Marcie Stern, Motivational Speaker and Work/Life Strategist
This session draws a 6-point comparison between what is demanded of healthcare providers and Broadway actors. The stages may be drastically different, but how we go about creating “encore performances” is strikingly similar. The Broadway analogy will inspire you and your team to work with more focus, confidence and engagement in delivering the best patient experience. Your team will learn to shine every day by leveraging their individual talents, to overcome the obstacles that keep them from peak performance, and the importance of sharing the stage to bring out the best in cast members.
Related content
-
Environment & Hospitality | Staff & Provider Engagement
Lost Belongings Workgroup (November 15, 2023)
1pm ET / 12pm CT / 11am MT / 10am PT –The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices.
Learn more -
Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
Learn more -
Quality & Clinical Excellence | Staff & Provider Engagement
“Hear with Heart:” Escape Room Training in Patient Belongings
San Juan Medical Center shares a hands-on learning approach that allows caregivers to understand what matters most to patients in the moment and how to actively listen to patients’ needs. “Hear with Heart is an escape room training exercise for providers and staff that is part of the medical center’s “What Matters to You?” program.
Learn more