Engaging Physicians in the Patient/Provider Experience
Daniel Arguello, Emergency Medicine Physician, Banner Health
Diane Rogers, Healthcare Organizational Change Consultant, Contagious Change LLC
Improving the patient experience is everyone else’s problem! That was the loud theme voiced by three physician groups providing service at a large healthcare system. Providers cited long wait times, process inefficiencies, and poor staff attitudes for driving poor satisfaction scores. They also believed that they had no ability or ownership in leading a patient experience initiative. Highlighting a series of suggestions and workshops, this case study focuses on how improving the provider experience led to enlightened attitudes, intrinsic behavior changes, and realizations that the providers could positively influence an encounter with the patient and the staff and improve patient experience scores.
Related content
-
Culture & Leadership | Policy & Measurement | Staff & Provider Engagement
Effectively Leveraging Patient Comments for Strategic Improvement
During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family
Learn more -
Environment & Hospitality | Staff & Provider Engagement
Lost Belongings Workgroup (November 15, 2023)
1pm ET / 12pm CT / 11am MT / 10am PT –The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices.
Learn more -
Staff & Provider Engagement
Patient Experience Toolkit: A Resource for PX Departments of One
By Ashley Coplin Small rural hospitals have challenges in providing resources and training in a timely manner due to the nature of hospital work, limited financial resources, and staffing shortages. Additionally, the training must be able to accommodate shift changes and the diverse types of employees (full-time, part-time, PRN). Whitfield Regional Hospital’s Patient Experience Department
Learn more