Personalization: The Next Era of Patient Engagement
Published July 8, 2014
Devin Gross, CEO, Emmi Solutions
Healthcare is personal. Every person is different and so is the way they wish to receive health information, make decisions and receive treatment. The ultimate goal is to bring real interconnectivity and personalization to the health space to improve the patient experience. During this presentation, Emmi Solutions CEO, Devin Gross, will explore this new era of patient engagement and how technology can help health organizations better communicate with their patients in a more custom-tailored way. He’ll provide insights around how the combination of images, voice and text are all important parts of creating rich, emotional content that is personally relevant to each individual to foster behavioral change.
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