Taking a Seat at the Table – Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
Kristin Baird, RN, BSN, MHA, CEO, Baird Group
For years, customer service and the patient experience were regarded as fluff. Today, it’s a strategic imperative. In spite of the increasing importance, not every organization has given patient experience a seat at the table. This session is designed for patient experience champions who want to gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance. Learn techniques that shift the patient experience reputation from fluff to formidable and from a single program to an organizational priority.
Related content
-
Culture & Leadership | Infrastructure & GovernanceExperience Management Everywhere
The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this session to
Learn more -
Culture & Leadership | Infrastructure & Governance | Quality & Clinical ExcellenceHealth Equity: The Metronome for Human Centered Care
As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component of healthcare quality improvement. However, in this webinar, we will explore the pivotal role
Learn more -
Culture & LeadershipYCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results
By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Taking a Seat at the Table - Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
$49.00
PURCHASE NOW