Enhancing Communication Skills: A Catalyst for Org Cultural Transformation
William Maples, MD, Chief Medical Officer, Professional Research Consultants and Executive Director, The Institute for Healthcare Excellence
Galen Perdikis, MD, Faculty, The Institute for Healthcare Excellence
Chadi Ibrahim, MD, Medical Director of Medical House Services
Connie O’Malley, Chief Operating Officer
Amanda LaVoie, M.S., R.D., Director of Service Excellence and Environmental Services, Beaumont Hospital – Troy
Communication in Healthcare is a learner-centered curriculum providing skills to caregivers to navigate the journey from a provider-centered to a patient-centered and team-based culture, embracing a culture of trust, safety, and compassion. William Beaumont Hospital-Troy will share their journey in this program and the organizational changes they have witnessed since implementing the work. In addition, faculty from the Institute for Healthcare Excellence will share a summary of the journeys of multiple organizations which are pursuing excellence in outcomes, safety, efficiency and experience rooted in effective communication skills.
Related content
-
Culture & LeadershipThe Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare and the corresponding value of experience. An expanded version of the article printed in PXJ Investing in the bottom line: The value case for improving human experience in healthcare, this paper provides real-world case studies and actionable strategies that demonstrate how true value is
Learn more -
Culture & Leadership | Staff & Provider EngagementEnterprise Volunteer Management: From Silo to Systemness
The ever-changing healthcare environment has required hospitals across the country to rethink how they deliver care and support services. Inova Health System in Northern Virginia has been on a transformational journey to embed a culture of collaboration across the organization. Volunteer Services is one of the areas that has shifted from a silo-based to an
Learn more -
Culture & Leadership | Infrastructure & GovernancePhoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Enhancing Communication Skills: A Catalyst for Org Cultural Transformation
$49.00
PURCHASE NOW