Engaging Physicians in a Communication Skills Training Program
Katie Neuendorf, MD Palliative Medicine Physician and Director of the Center for Excellence in Healthcare Communication
In 2011, Cleveland Clinic leadership recognized that its physicians would soon be held accountable for their communication with patients. Leadership also recognized that many practicing physicians had never been taught evidenced based, effective communication techniques. Therefore, physicians were given the tools they needed to succeed in communication through the creation of a relationship-centered communication skills training program. Physicians were highly satisfied with the program, stating that it was a valuable use of their time, relevant to their practice, feasible to implement and that it changed their attitude towards communication skills. In this webinar, you will hear about the strategic messaging used in this program, techniques that were used to engage physicians in practicing new communication skills, what sustainment efforts are currently taking place as well as the link between the relationship-centered communication program to physician empathy and burnout. In addition, you will hear about pitfalls encountered along the way.
Learning Objectives:
- Discuss strategies used by one large, academic institution to engage physicians in a relationship-centered communication skills training program
- Recognize potential pitfalls when introducing communication skills training to physicians
- Examine data that links relationship-centered communication to physician levels of empathy and burnout
Related content
-
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Developing an Interactive Behavioral Based Training Program
This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human
Learn more -
Staff & Provider Engagement
Caregiver burden: Support needed for those who support others and the National Health Service
This literature review focuses on the complexities and inequalities of informal caregiving in the UK and was inspired by the story of the following individual: EL is a 68-year-old Caucasian lady who attended Movement Disorder Clinic and was diagnosed with Parkinson’s Disease Dementia following many years of symptoms. The diagnosis came as a big relief
Learn more -
Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider Engagement
Leader Rounding: A Proactive Approach to Improve Experience
The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
Learn more