Advanced Approaches to Patient and Family Council Advisor Engagement: Partnering with Healthcare Providers
Allison Chrestensen, Project Coordinator at Duke University Health System
Tiffany Christensen, Performance Improvement Specialist, NC Quality Center
Tanya Lord PhD, MPH, Director of Patient and Family Engagement, Foundation for Healthy Communities
In this webinar, Tiffany Christensen leads a conversation about engaging your patient and family advisors (PFAs) in quality improvement efforts beyond the Patient and Family Advisory Council (PFAC) table. Based on knowledge and skills gained through their involvement with the PFAC, your PFAs have the ability to contribute to your organization’s patient experience efforts though targeted programs such as peer rounding, quality observers and real-time flow mapping. This webinar will provide participants with an overview of PFA engagement strategies employed by top PFE-performing organizations across the country.
Related content
-
Patient Family & Community Engagement
Advancing PFAC Initiatives, Effectiveness & Visibility Through Strategic Planning & Annual Assessment
A senior co-chair of the Family Advisory Council at Boston Children’s Hospital shares how a mission statement, unified volunteers, and a shared purpose led to a strategic plan that elevated the council’s visibility and ultimate success. In this learning bite, learn three key steps to fostering a welcoming, respectful and supportive environment for council members
Learn more -
Patient Family & Community Engagement
Improving Communication: Patient and Family Centered Rounds
Dr. Mikelle Key-Solle, Pediatric Hospitalist, covers five themes physicians should consider when interacting with caregivers of color and non-English-language-preferring families. These principles aim to improve communication during patient- and family-centered rounds at Duke Children’s Hospital and Health Center.
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Crushing Complexity: The Evolving Business of Healthcare
No one can deny the fact that healthcare in the U.S. is complex. But how did we get here? How do patients and caregivers experience that complexity? And are we, in fact, crushing it, or is it crushing us? Based on the study of millions of conversations from all segments of healthcare, this presentation takes
Learn more