Employee Engagement: A Central Driver in Your Patient Experience Efforts
Published April 1, 2017
Stacy Palmer, Senior Vice President, The Beryl Institute
Deanna Frings, Vice President, Learning and Professional Development, The Beryl Institute
As patient experience remains a top priority and experience efforts continue to expand, there is a greater focus being placed on employee engagement as identified in the 2017 State of Patient Experience benchmarking study. Join us for a conversation on culture, leadership and the critical role employee engagement has on achieving experience excellence. Learn what organizations are doing to support all who work in healthcare deliver the best to their patients, families and each other.
Related content
-
Infrastructure & Governance
The State of Patient Experience 2021: Reflecting on Realities as we Transform the Human Experience in Healthcare
Published June 10, 2021
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
Learn more -
Culture & Leadership | Infrastructure & Governance
Aligning Experience to Drive Scalable, Sustainable Change
Published June 10, 2025

Complimentary – In today’s complex healthcare landscape, turning insights into meaningful action is critical. This webinar explores how experience alignment tools like journey maps, service blueprints, and prioritization frameworks can uncover hidden risks, align diverse stakeholders, and spark lasting transformation. Attendees will learn how these tools connect clinical, operational, and digital touchpoints, creating a clear,
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
Building Representative PFACs: From Formation to Sustainment
Published May 12, 2026

This webinar focuses on best practices for developing, implementing, and sustaining Patient and Family Advisory Councils (PFACs) and Patient and Family Advisors (PFAs) that are diverse, representative, and meaningfully integrated into organizational safety work. Discussion will include governance structures, recruitment, inclusion, and strategies for ensuring PFACs influence decision-making rather than operating in isolation. Learning Objectives:
Learn more