Patient Family & Community Engagement | Staff & Provider Engagement | Diversity Equity and Inclusion | Patient Advocacy

Using Design Thinking Principles to Reduce Healthcare Barriers & Improve Access

Published August 17, 2023

This learning bite brings to light the importance of understanding our patients’ barriers in healthcare. Learn how design thinking can be a tool to improve experience. Through the human-centered approach of design thinking, we can integrate the needs of the people into our processes and procedures that create more equitable experiences for those in our care.

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Staff & Provider Engagement

Monthly Member Meet-up (October 2026)

Published October 7, 2026

9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All
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Patient Family & Community Engagement

Turning Teen Volunteers into Healthcare Leaders

Published June 25, 2026

(This podcast is Part 1 of a content series on Teen/Youth Volunteer Programs.) What happens when hospitals stop treating teen volunteers as helpers and start empowering them as leaders? In this episode, Terri Ipsen sits down with Tracy Herrington and Tammy Rivera of CommonSpirit Health to explore an innovative teen volunteer program that develops leadership
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Patient Family & Community Engagement | Quality & Clinical Excellence

Breaking Barriers: Advancing Language Access Through Rounding

Published March 3, 2026

Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights how daily visits from interpreter teams improve communication, empower patients to request interpreters, and strengthen advocacy. Learn practical methods for building inclusive systems that meet Joint Commission standards and promote equitable, patient-centered care. Speaker: Lyndsey Newman, MBA, MHA, LSSGB | Director,
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Using Design Thinking Principles to Reduce Healthcare Barriers & Improve Access

Related content

Monthly Member Meet-up (October 2026)

Turning Teen Volunteers into Healthcare Leaders

Breaking Barriers: Advancing Language Access Through Rounding

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Become a member for access to this resource and more:

Using Design Thinking Principles to Reduce Healthcare Barriers & Improve Access